Q    Do I have to sign a contract?
A    Yes. There are terms and conditions that outline our responsibilities and limitations. You are allowing Intercept Home Watch access to your home in your absence.

Q    Can I cancel?
A    Yes. We require 24 hours notice via email or phone. If we do not receive the cancellation notice, the original signed contract fee for services will apply.

Q    How secure is my information/keys/codes ?
A    Intercept Home Watch uses an encrypted data base for our customers. All keys are coded using the Intercept Home Watch coding system and are stored in a secured location. Your home address and name information cannot be linked to your keys by any outside source.

Q    Can you provide my keys to a third party?
A    Not without your written consent.

Q    How am I billed?
A    The standard package and customized services are pre paid by post dated cheque. All emergency response or unanticipated visits are invoiced for payment at net 10 days.

Q    Are there holiday rates?
A    Yes. Our holiday rate is $40/per call , Wait Time rate is $30/hour. These rates apply to: Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day , Boxing Day and New Year’s Day.

Q    Are you insured ,security trained and have a criminal background abstract?
A    Yes, yes and yes.

Q    Do you use contractors?
A    Intercept Home Watch has a vast contact network for all home services. We can co-ordinate with the contractors you provide or recommend a service contractor to you. We will co-ordinate on your behalf. The service is contracted between you and the third party.